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MedIDs.com Help Desk
Obtain a copy of your order and/or check the shipping status of your order
On our Secure Staus Page - Click Here
Included below are the most frequently asked questions.
General Information on Emergency Medical Identification
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What is medical identification? |
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Medical identification (Medical ID) is some type of jewelry that is worn to alert medics, physicians,etc. and could save your life when you cannot speak for yourself. Medical conditions, drug, insect and food allergies, prescribed medicines and emergency contacts can be engraved onto the surface of a medical ID bracelet or necklace.
Examples:
DIABETES
If you have Diabetes, be sure to identify the type. It is important to engrave if you are insulin dependent, on an insulin pump or on medications.
This will help the emergency personnel to properly diagnose your condition and expedite your treatment.
John Smith
Diabetes Type 1
Insulin Dependent
555-555-1212 (Mom)
Jane Doe
Diabetes Type II
555-555-0000 (Dr.)
See Back Side
Joe Smith
Diabetes
Insulin Pump
555-444-1122 (Mom Cell)
James Doe
Diabetes Type II
On Meds See Wallet Card
Allergy to Penicillin
GASTRIC BYPASS
If you have had gastric bypass surgery or lap band surgery it is important to wear a medical id bracelet to alert emergency technicians that you can not have an NG tube inserted. Here is what we recommend for gastric bypass patients.
Jane Doe
Gastric ByPass
No Blind NG Tube
No NSAIDS/ No Sugars
See Back Side
ALLERGIES
Allergies encompass a wide range of symptoms and affect people differently.
The severity of allergic reactions can depend on the allergen type, the level of exposure and each individual's immune response. If you have a severe allergy, it is important to notify emergency personnel so that they can react and administer treatment quickly. Here is an samples of how to engrave a tag for allergies.
William Smith
Severe Allergy to
Penicillin
See Back Side
James Doe
Allergies to Sulfa,
PCN, Amoxicilli
See Back Side
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When and why should I wear medical identification? |
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You should always wear your medical ID tag. You never know when an emergency situation will arise and you may be unable to speak for yourself.
In an emergency situation you might be unable to speak for yourself, then a medical ID will speak for you.
- Symptoms can be easily misdiagnosed.
- Helps to identify medical conditions to aid in prompt diagnosis and treatment.
- Identify any allergies or medication taken that could effect your safety to protect against harmful medical misstakes.
- 108,000 people died last year from preventable medical errors making this the fifth leading cause of death in the U.S.
Yet 93% of those errors could have been avoided if the doctor had vital information about that patient when they are first being treated.
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Do you have free medical ID wallet cards? |
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Yes. We have a free emergency medical ID wallet card generator that you can use to personalize your medical card on your computer keyboard then print it out on your computer printer. Complete medical ID cards for each member of your family and friends. Also available are cards that you can print out and give to family and friends that do not have access to a computer.
A free medical ID wallet card is mailed with each Custom Engraved Medical Jewelry item.
These cards can be completed by hand.
We also have a free medical software form (Word Document) that can be
downloaded and saved on your computer to be completed and updated as needed. This form is available with all orders and the download link is included in the Order Confirmation e-mail.
Go to: THIS PAGE FOR THE FREE MEDICAL ID CARD GENERATOR for more information.
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Medical ID Information Often Requested Prior to Ordering
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What information should be included on a Medical Identification tag? |
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Below are a few examples of medical conditions that should be considered regarding wearing medical identification.
- See Wallet Card
- Abnormal EKG, Cardiac Arrhythmia, Angina Heart Valve Prosthesis,Pacemaker, etc.
- Alcohol, Drug Addiction
- Alzheimer's, Dementia
- Asthma
- Bleeding Disorder
- Cataracts
- Contact Lens
- Clotting Disorder
- COPD Chronic Obstructive Pulmonary Disease
- Diabetes - Non-Insulin Dependent
- Diabetes - Insulin Dependent
- Emphysema
- Glaucoma
- Hearing Impaired
- Hemolytic Anemia
- Hypertension
- Leukemia
- Lupus
- Lymphomas
- Mental Retardation
- Multiple Sclerosis
- Myasthenia Gravis
- Polymyositis
- Renal Failure
- Sickle Cell Anemia
- Seizure Disorder
- Stroke
- Vision Impairement
Included below are allergies that should be listed.
- Anticonvulsants: Tegretol, Dilantin
- NSAIDS: Aspirin, Ibuprofen, etc.
- Barbiturates: Phenobarbital
- Antibiotics: Sulfa, Cephalosporins, Mycins, Penicillin
- Narcotics: Codeine, Demerol, Hydrocodone, Morphine, etc.
- Others: Dairy Products, Insect Stings, Latex, Nuts, X-Ray Dye
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What other information can be placed on my medical ID tag? |
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Anything can be engraved on an ID, within space limits. Some
examples of what might be wise to engrave:
- See Wallet Card - Easy to update with current medications and medical conditions
- Do Not Resuscitate directive(DNR)
- Blood Type
- Contact Lenses
- Difficult Intubation
- ICE - In Case of Emergency Contacts - Persons to contact, Physician, etc.
- Implants
- Living Will
- Organ Donor
- Pacemaker
- Stent
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How long does it take to receive my medical ID order? |
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MedIDs.com,s normal processing time for custom engraved orders are mailed as submitted, within 2 business days (Mon. - Fri. and Non Holidays) after receipt of the order. Regardless of the USPS Shipping Method you selected. Custom engraved medical identification items orders begin processing immediately at no additional charge in order to ship the order in two days. Normal delivery time for standard USPS mail is 3 - 7 days.
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How do I know what size bracelet to order? |
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Measure the wrist with a string allowing the string to fit exactly like you want the bracelet to fit.
Measure the string with a tape measure or ruler and submit that measurement to us on the order form.
OR
Measure the wrist with a string allowing the string to fit snug, measure the string with a tape measure or ruler then YOU ADD 1/2 inch to that measurement and submit that measurement to us below.
Regardless of the method you use to make the bracelet length measurement,
We DO NOT ADD to the measurement that you submit to us.
This will be the total length of your bracelet, including bracelet chain and bracelet tag from tip to tip. Be sure to measure wrist carefully.
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Should I select to add the Red Color to text and emblem? |
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The engraved Text and Emblem is permanently engraved into the stainless id tag,and will never wear off in normal use.
However the ADDED RED ENAMEL color is affected by wear, ph of the skin, etc. and is NOT PERMANENT and will wear off in time. Even when the red enamel color wears off the engraved text and emblem is easily read when needed by emergency personnel. EMT's know where to look for medical ID alert jewelry.
The clear engraving makes your confidential information less obvious from casual view until the information is needed. There is no additional charge to add the red enamel color.
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Does MedIDs.com offer a Guarantee? |
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All items except personalized (Custom engraved medical id jewelry)items carry a 30 day money back guarantee. Personalized items will be replaced if we, MedIDs.com, make an error in the engraving text at no charge.
The Order Confirmation e-mail contains the complete order that is submitted to MedIDs.com for processing. Full explanation in our "Returns Policy".
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What type of engraving technique is used on the medical ID tags? |
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All text and medical emblem is engraved deep into the medical ID bracelet and pendant tags. The information is NOT PAINTED on. As stated in an answer to a previous question, the engraved Text and Emblem is permanently engraved into the stainless id tag,and will never wear off in normal use.
However the ADDED RED ENAMEL color is added to the engraved text and emblem after the ID tag is engraved and the bracelet tags are curved to fit the wrist, is affected by wear, ph of the skin, water etc. and is NOT PERMANENT and will wear off in time. However if the added red enamel color does wear off, the engraved text and emblem is easily read when needed by emergency personnel. EMT's know where to look for medical ID alert jewelry.
The clear engraving makes your confidential information less obvious from casual view until the information is needed. There is no additional charge to add the red enamel color.
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Medical ID Information Often Requested After An Order Has Been Submitted.
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I made a mistake in my order. May I make a correction? |
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All custom engraved Medical ID Jewelry orders are automatically sent to our engravers when you place the order and the order is engraved immediately in most cases. We (MedIDs.com) are unable to stop or make a change in a Custom Engraved Medical ID Jewelry order once the order has been placed as explained in our "Terms of Sale" agreement on the order payment page. To make a change in a custom order will require an additional charge.
We receive a very large volume of correspondence on a daily basis. This factor, in conjunction with our custom engraving production process* that allows us to engrave, inspect and mail out the orders in two business days for most orders, makes it both physically and mathematically impossible to "flag" one particular order and alter it in any way.
Our engraving dept. does review the information submitted that is to be engraved and if there is a possible oblivious misspelling regarding common medical conditions,etc., we will do our best to correct the spelling.
MedIDs.com however, makes no guarantee regarding this review. As stated in our "Terms Of Sale" it is the responsibility of the customer to review the order for accuracy BEFORE placing the order.
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My on-line credit card payment was not approved, yet my credit card company says there is no problem my account and they approved authorization for the payment. Please explain!
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For your protection to help prevent unauthorized use of your credit or debit card, there are certain precautions taken when processing on-line payments as explained below.
Non approved does not mean there is a problem with your card account.
A payment authorization was given by your credit card company however the payment authorization will be released within 3 days.
This authorization will not be acted upon and your card account will not be charged.
Reasons for On-Line Non Approval of payments are listed below.
1. The "Bill To" address on the order has to be the SAME ADDRESS that is on your card's monthly billing statement. You may have entered your street address or postal zip code incorrectly or if you recently moved the card company may still have your old mailing address on file.
2. You may have entered the card's account number or expiration date incorrectly.
3. The card security code may have been entered incorrectly.
This security code is explained below.
~ Visa, MasterCard and Discover Cards:
The credit card verification number is the last
three (3) digits printed on the BACK of your card.
~ American Express Cards:
The credit card verification number is the
four (4) digits printed above your account
number on the FRONT of your card.
You may re-order (the original declined order will be canceled).
OR
Contact us at support.MedIDs.com
and tell us the best time to contact you by telephone to verify your billing information and we will be glad to do so.
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I received my order, but my personalized information is incorrect. What should I do? |
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If your medical ID item is received with a engraving error (contains engraved text other than what is listed in your Order Confirmation e-mail) made by MedIDs.com or contains a defect , we will replace the item at no cost to you.
We ask that you Reply to the Order Confirmation e-mail you were sent shorly after your placed your order. Do not change the subject or body content of the e-mail just describe the errors at the top of the e-mail.
Please notify us Before Returning the Medical ID.
This email contains your complete order information and will allow us to correct the error in a more timely manner.
OR
You may Contact Us Here
Customer Service also may be reached at 1.318.397.8441.
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Can you add engraving information to my Med ID Bracelet? |
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Once our medical ID bracelets are engraved, the bracelet tag is "curved to fit the wrist" and once the tag is curved additional information cannot be added.
On all of our medical ID tags, the text is centered on the tag and it would be difficult to add to the necklace pendants.
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How do you open the medical ID bracelet clasp? |
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Hold the clasp up-side-down, so the
steel "O" ring slips to the bottom of the clasp.
This will allow the clasp to open.
The reason for this design is to prevent the
clasp from unlatching and losing the bracelet.
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