Included below are the most frequently asked questions.

About Medical Identification

What is medical identification?

Medical identification (Medical ID) is some type of jewelry that is worn to alert medics, physicians,etc. and could save your life when you cannot speak for yourself. Medical conditions, drug, insect and food allergies, prescribed medicines and emergency contacts can be engraved onto the surface of a medical ID bracelet or necklace. Examples: DIABETES If you have Diabetes, be sure to identify the type. It is important to engrave if you are insulin dependent, on an insulin pump or on medications. This will help the emergency personnel to properly diagnose your condition and expedite your treatment. John Smith Diabetes Type 1 Insulin Dependent 555-555-1212 (Mom) Dr. 555-121-1212 Jane Doe Diabetes Type II 555-777-1212 (Mom Cell) 555-555-0000 (Dr.) Joe Smith Diabetes Insulin Pump 555-555-1122 (Mom) 555-444-1122 (Mom Cell) James Doe Diabetes Type II On Meds See Wallet Card Allergy to Penicillin 55-555-1212 (Mom) GASTRIC BYPASS If you have had gastric bypass surgery or lap band surgery it is important to wear a medical id bracelet to alert emergency technicians that you can not have an NG tube inserted. Here is what we recommend for gastric bypass patients. Jane Doe Gastric ByPass No Blind NG Tube No NSAIDS/ No Sugars 555-555-1212 (Dr.) ALLERGIES Allergies encompass a wide range of symptoms and affect people differently. The severity of allergic reactions can depend on the allergen type, the level of exposure and each individual's immune response. If you have a severe allergy, it is important to notify emergency personnel so that they can react and administer treatment quickly. Here is an samples of how to engrave a tag for allergies. William Smith Severe Allergy to Penicillin 555-555-1212 (Mom) 555-323-2323 (Dr.) James Doe Allergies to Sulfa, PCN, Amoxicilli 555-555-1212 (Jim) 555-444-1212 (Dr.)

When and why should I wear medical identification?

You should always wear your medical ID tag. You never know when an emergency situation will arise and you may be unable to speak for yourself. In an emergency situation you might be unable to speak for yourself, then a medical ID will speak for you. Symptoms can be easily misdiagnosed. Helps to identify medical conditions to aid in prompt diagnosis and treatment. Identify any allergies or medication taken that could effect your safety to protect against harmful medical misstakes.

Medical ID Engraving Information

What information should be included on a Medical Identification tag?

Below are a few examples of medical conditions that should be considered regarding wearing medical identification. Abnormal EKG, Cardiac Arrhythmia, Angina Heart Valve Prosthesis,Pacemaker, etc. Alcohol, Drug Addiction Alzheimer's, Dementia Asthma Bleeding Disorder Cataracts Contact Lens Clotting Disorder COPD Chronic Obstructive Pulmonary Disease Diabetes - Non-Insulin Dependent Diabetes - Insulin Dependent Emphysema Glaucoma Hearing Impaired Hemolytic Anemia Hypertension Leukemia Lupus Lymphomas Mental Retardation Multiple Sclerosis Myasthenia Gravis Polymyositis Renal Failure Sickle Cell Anemia Seizure Disorder Stroke Vision Impairement Included below are allergies that should be listed. Anticonvulsants: Tegretol, Dilantin NSAIDS: Aspirin, Ibuprofen, etc. Barbiturates: Phenobarbital Antibiotics: Sulfa, Cephalosporins, Mycins, Penicillin Narcotics: Codeine, Demerol, Hydrocodone, Morphine, etc. Others: Dairy Products, Insect Stings, Latex, Nuts, X-Ray Dye

	What other information can be placed on my medical ID tag?
	Anything can be engraved on an ID, within space limits. Some examples of what might be wise to engrave: See Wallet Card - Easy to update with current medications and medical conditions Do Not Resuscitate directive(DNR) Blood Type Contact Lenses Difficult Intubation ICE - In Case of Emergency Contacts - Persons to contact, Physician, etc. Implants Living Will Organ Donor Pacemaker Stent

	Do you have a program that would make my medical history available to hospitals or physicians in the event of an accident when I cannot speak for myself?
	Yes. We recommend a program that would allow an Emergency Room or other physicians to phone an 800 number or log on via enternet and obtain you complete medical history that could effect your safety and protect against harmful medical misstakes. The information would also be available on your cell phone. A very affordable program that starts at $30 per year. Go to: THIS PAGE for more information.

Medical ID Ordering Information

How do I order a Medical ID Bracelet or Necklace?

You may order on-line and pay with a Visa, MasterCard, Discover Card or American Express:Go to our web site's Medical ID Menu and select the specific product. View Product Menu Here Fax the Order: Also on each online order page is a link that will take you to a form that you may complete on your computer keyboard and then print the form on your printer. Fax your order to us at 866.925.8072 By Mail Print the completed form and include your payment, which can be made with a personal USA check, USA money order payable to MedIDs.com or include Visa, MasterCard, Discover Card or American Express credit card billing information. COD orders are not accepted. Mail your completed form to: MedIDs.com 2400 Cypress St., Suite 50 - PMB 211 West Monroe, Louisisna 71291-4563 USA Sorry we do not accept personalized Medical ID jewelry orders by telephone.

How long does it take to receive my medical ID order?

MedIDs.com,s normal processing time for custom engraved orders are mailed as submitted, within 2 business days (Mon. - Fri. and Non Holidays) after receipt of the order. Regardless of the USPS Shipping Method you selected. Custom engraved medical identification items are expedited at no additional charge in order to ship the order as soon and possible. Normal delivery time for standard USPS mail is 5 - 7 days.

How do I know what size bracelet to order?

Measure the wrist with a string allowing the string to fit exactly like you want the bracelet to fit. Measure the string with a tape measure or ruler and submit that measurement to us on the order form. OR Measure the wrist with a string allowing the string to fit snug, measure the string with a tape measure or ruler then YOU ADD 1/2 inch to that measurement and submit that measurement to us below. Regardless of the method you use to make the bracelet length measurement, We DO NOT ADD to the measurement that you submit to us. This will be the total length of your bracelet, including bracelet chain and bracelet tag from tip to tip. Be sure to measure carefully as there is a $5 return shipping and handling fee.

I made a mistake in my order. May I make a correction?

We (MedIDs.com) are unable to stop or make a change in a Custom Engraved Medical ID Jewelry orders once the order has been placed as explained in our "Terms of Sale" agreement on the order payment page. Copy at bottom of this page. Our engraving dept. does review the information submitted that is to be engraved and if there is a possible oblivious misspelling regarding common medical conditions,etc., we will do our best to correct the spelling. MedIDs.com however, makes no guarantee regarding this review. As stated in our "Terms Of Sale" it is the resonsbility of the customer to review the order for accuracy BEFORE placing the order. We receive a very large volume of correspondence on a daily basis. This factor, in conjunction with our custom engraving production process* that allows us to engrave, inspect and mail out the orders in two business days, makes it both physically and mathematically impossible to "flag" one particular order and alter it in any way. Thus the importance of carefully reviewing the order before submitting.

	Does MedIDs.com ship outside the United States?
	Our MedIDs.com medical ID Jewelry are shipped outside the USA. The Emerg Alert products are produced and mailed by an ourside supplier and are mailed within the US only.

Should I select to add the Red Color to text and emblem?

The engraved Text and Emblem is permanently engraved into the stainless id tag,and will never wear off in normal use. However the ADDED RED ENAMEL color is affected by wear, ph of the skin, etc. and is NOT PERMANENT and will wear off in time. Even when the red enamel color wears off the engraved text and emblem is easily read when needed by emergency personnel. EMT's know where to look for medical ID alert jewelry. The clear engraving makes your confidential information less obvious from casual view until the information is needed. There is no additional charge to add the red enamel color.

	Do you have a comparison/description chart for your Medical ID Bracelets and Necklace Pendants?
	Yes, click here for a description on each medical ID Item, including the size of each tag, size of engraved text and emblem. To View Chart, Click Here

	May I purchase a MedIDs.com medical ID without a chain?
	Yes you may purchase one of our medical ID items without a chain. There is a chain selection on the order forms.

	Does it matter which arm I wear the ID Bracelet?
	Paramedics have advised us that your Medical ID Bracelet should be worn on your left arm. The left arm is normally used to check your pulse.

	What are your Shipping and Handling Cost?
	The shipping and handling charges depend on the number and types of products ordered. View S/H Charges Here

	Does MedIDs.com offer a Guarantee?
	All items except personalized (Custom engraved medical id jewelry)items carry a 30 day money back guarantee. Personalized items will be replaced if we, MedIDs.com, make an error in the engraving text at no charge. The Order Confirmation e-mail contains the complete order that is submitted to MedIDs.com for processing. Full explanation in our "Returns Policy".

I received my order, but my personalized information is incorrect. What should I do?

If your medical ID item is received with a engraving error (contains engraved text other than what is listed in your Order Confirmation e-mail) made by MedIDs.com or contains a defect , you may return it for repair or replacement at no cost to you. Please contact Customer Service within 30 days of receiving your merchandise Contact Here to Notify Us Before Returning the Medical ID so we may correct the error or defect as soon as possible. Customer Service also can be reached at 1.318.397.8441.

	What Does It Cost for Engraving?
	1.Engraving on our MedIDs.com products are free. All engraving is included in the price of the Medical ID tag.

	How may I check the status of my order?
	To check the status of your order, Go to this page.

My on-line credit card payment was not approved, yet my credit card company says there is no problem my account and they approved authorization for the payment. Please explain!

For your protection to help prevent unauthorized use of your credit or debit card, there are certain precautions taken when processing on-line payments as explained below. Non approved does not mean there is a problem with your card account. A payment authorization was given by your credit card company however the payment authorization will be released within 3 days. This authorization will not be acted upon and your card account will not be charged. Reasons for On-Line Non Approval of payments are listed below. 1. The "Bill To" address on the order has to be the SAME ADDRESS that is on your card's monthly billing statement. You may have entered your street address or postal zip code incorrectly or if you recently moved the card company may still have your old mailing address on file. 2. You may have entered the card's account number or expiration date incorrectly. 3. The card security code may have been entered incorrectly. This security code is explained below. ~ Visa, MasterCard and Discover Cards: The credit card verification number is the last three (3) digits printed on the BACK of your card. ~ American Express Cards: The credit card verification number is the four (4) digits printed above your account number on the FRONT of your card.

Other Questions

I did not receive a Order Confirmation e-mail. Why?

You may have submitted an incorrect e-mail address, or your e-mail box may have been full and unable to receive the order confirmation. Please allow 15-20 minutes to receive your Order Confirmation. If you have a spam blocker, you may not receive our personal confirmation of your order. If you have not received the order confirmation within an hour, please contact us to verify that we did receive your order. Please check your e-mail Spam folder. If you received an online Order Confirmation Number when you completed your order, the order was received at MedIds.com    View Your Order Here

	I tried placing an order on your web site, but it wouldn't go through. What's wrong?
	There are a variety of reasons that an order will not submit. The web server may be busy or down, the connection from your service provider may be down. Please wait and try to submit your order at a later time. If you continue to experience problems and feel that the problem is with our service, please Contact Us.

	I measured my wrist incorrectly for my medical ID bracelet and it does not fit. How can I get the measurement corrected?
	Please contact us HERE and we will instruct you on how to get the medical ID bracelet fit corrected.

	Can you add engraving information to my Med ID Bracelet?
	Once our medical ID bracelets are engraved, the bracelet tag is "curved to fit the wrist" and once the tag is curved additional information cannot be added. On all of our medical ID tags, the text is centered on the tag and it would be difficult to add to the necklace pendants.

	How do you open the medical ID bracelet clasp?
	Hold the clasp up-side-down, so the steel "O" ring slips to the bottom of the clasp. This will allow the clasp to open. The reason for this design is to prevent the clasp from unlatching and losing the bracelet.

I have not received my order. Where is it?

Please allow 7-10 days (Standard Mail) to receive your order from the time the order is shipped. If you have not received your order in thus period of time, please Contact Us at http://www.support.MedIDs.com You will need your Order Number. (Listed in your Order Confirmation e-mail) Please check your e-mail often until you receive information from us that your order has been mailed in the event we have questions regarding your order.

	What if I receive more than one (1) Order Confirmation E-mail for the same order?
	In the event you receive more than one (1) Order Confirmation e-mail for the same order, we WILL SHIP ONLY ONE ORDER.

	I received part of my order, but not all of it. Where is the rest?
	Some items are shipped separately. Non personalized orders are mailed separately form custom made items. Some custom items may be mailed in a different mailing as well.

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