Because each tag we make is custom made for you, orders cannot be returned for exchange or refund. Our products are guaranteed to arrive in new condition. We also guarantee all custom engraving will match your order exactly as you submit it or we will replace it at no charge. Broken chains, clasps or rings will be replaced at no charge within the first 30 days from order date. Return shipping is customers responsibility. On our Speciality Discount Medical Bracelets and Necklaces, the text and medical symbols sharacters are filled with red enamel for contrast. 1/16" characters are stamped into tag for long life. Characters are filled with red enamel for contrast. (red enamel will wear off with exposure to water/chemicals. Stamping allows long term contrast even after paint wears away) Custom tags cannot be changed or canceled after your order is submitted. Please make sure all information is correct before placing the order.
While we use fine quality materials, our products are often subjected to extreme wear and tear and may occasionally break. If you remove your tag during activities such as showering and swimming you may greatly extend the life of your tag.
If your bracelet does not fit correctly, simply return the tag to us with a note telling us the size you are requesting. We will make the adjustments and mail it back to you at no charge.
If your bracelet or necklace chain breaks in the first 30 days we will replace the chain absolutely free. You may return your tag to us within 30 days of your order, with a note explaining what repair is needed and your mailing address. We will replace or repair the chain and mail your tag back to you at no charge.
We ship to Canada, UK, Australia, Mexico,...Worldwide.